Customer Services




Our goal is to always provide quality repairs, ensuring that the needs of our customers – insurers, brokers, vehicle dealers and vehicle owners’ are met.




Hospitality


Our customer lounge allows you to coordinate your claim requirements in a relaxed atmosphere. Refreshments are on tap and an MCP driver will deliver you home safely when required.


Insurance Claim Assistance


We take the hassle out of insurance claims by dealing with your insurer directly. We’ll assist you in the process and will follow up your claim with your insurance company including managing the assessment process, liaising with the Insurance assessor and others until your claim approval is received.


Taking care of your vehicle


Technical staff: Our technical staff are hand-picked, well experienced and highly qualified.
Accurate damage diagnosis: Our personnel are trained to accurately diagnose the impact to the car’s body work; as well as to the extensive electronics and mechanical components found in today’s modern vehicle.
Top quality bodywork: We thoroughly examine the damaged areas and have the specialized equipment, knowledge and expertise to restore your vehicle to original factory specifications.
Mechanical repairs: Our expert mechanics ensure that all of the mechanical and suspension repairs are done to exacting standards.
Paint work: MCP uses an environmentally friendly water-based system with accurate color matching capabilities resulting in a perfect, consistent finish.
Electronics: We are able to diagnose and repair any electronic faults and failures that occur as a result of a collision.
Quality assurance: Each vehicle entrusted to our care is quality assured through each phase of the repair and restoration process. A full road test is done, and an in-depth quality control procedure ensures that the vehicle is returned to you in perfect condition.


Our Staff


Technical: Our technical staff are hand-picked, well experienced and highly qualified; and receive constant, up-to-date training for all the latest makes and models of vehicles.
Customer Service: Our Customer Service staff will liaise with the vehicle owner throughout the repair process, taking care of all relevant customer needs.